View Ticket Details

In the Tickets page, tap on the ticket you want to view.

The Ticket details page is displayed:

The top navigation bar contains the time Tracker (you can start and stop the timer here). It also houses a menu with the following links:

• Edit ticket - Edit and add more ticket details. See Edit Ticket.
• Delete ticket
• Make site visit - Create a site visit with this ticket. This option is only available if the ticket is not already a site visit ticket.
• Time Tracking - View/add any time entries and associated costs. See Ticket Time Tracking.
• Costs - View/add any cost entries as required
• Customer notes - View/add any customer notes

You can also:

• View and add new ticket responses from the Responses Tab.
• View, add, edit and delete tasks from the Tasks Tab .